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AI Conversational Designer

Company: Wells Fargo Bank
Location: Avondale
Posted on: November 13, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your applicationAt Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.The RoleWells Fargo's AI Conversational Design & Implementation team is looking for an experienced Conversational Designer to work alongside Product Managers, Linguists, Data Analysts, Tech Leads, and Business Partners to design and implement conversational experiences on our Chatbot/Virtual Assistant platforms. The ideal candidate is obsessed with designing and building meaningful and valuable customer experiences, and can flex from being strategic to tactical and creative to analytical.Responsibilities include:

  • Working closely with LOB partners throughout the process of designing, deploying, and maintaining the bot conversational experience
  • Partnering with LOB SME's to understand and assess use cases - including the context, the topics, and the types of questions they expect users to ask the Virtual Assistant
  • Designing and implementing the intents and entities that define the conversation interaction - along with the associated dialog flow, business rules, context variables, and so forth
  • Acting as a liaison between the LOB and our AI Product team to ensure that our Virtual Assistant delivers intelligent and intuitive conversations, resulting in a great customer experience

    Required Qualifications
    • 1+ year of experience in one or a combination of the following: Artificial Intelligence, Data Science, Business Analytics/Insights, or Digital Products/Program Management; or a BS/BA degree or higher in a quantitative field such as Mathematics, Statistics, or Computer Science



      Other Desired Qualifications
      • Basic understanding of an Artificial Intelligence (AI) first approach, Machine Learning (ML), and Natural Language Processing (NLP) to enable conversational design techniques
      • Thorough understanding of best in class customer-centric designs for artificial intelligence capabilities
      • Experience designing, developing, and deploying conversational virtual assistants
      • Experience with Artificial Intelligence (AI) industry trends and business applications
      • Ability to be proactive, innovative, and creative in translating customer needs to meaningful and valuable AI - experiences
      • Strong blend of emotional intelligence along with an entrepreneurial mindset to create a dynamic Artificial Intelligence experience
      • Ability to develop partnerships and collaborate with other business and functional areas
      • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
      • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
      • Excellent verbal, written, and interpersonal communication skills
      • Knowledge and understanding of product management development

        Job Expectations
        • Ability to travel up to 20% of the time

          Disclaimer

          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Casa Grande , AI Conversational Designer, Other , Avondale, Arizona

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