CasaGrandeRecruiter Since 2001
the smart solution for Casa Grande jobs

Customer Experience Representative Opportunities - Phoenix - Maricopa

Company: DISH
Location: Maricopa
Posted on: September 19, 2019

Job Description:

Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH’s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. The Customer Experience Representative answers inbound technical and customer service calls from internal and external customers.  Other responsibilities as follows: Supports Tier 1 technical support and customer service phone support for external customers Regular and predictable attendance This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests Provide quality technical support service through one-contact resolution to establish a long-term customer relationship Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone Assist customers with their billing and payments as needed Sell multiple entertainment products and services as well as hardware systems and accessories Essential Functions: A Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Willingness to work flexible schedules including weekends, holidays, and evenings Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc.  You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months related customer service/technical support experience and/or training preferred Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Ability to speak effectively with customers and employees of the organization Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Keywords: DISH, Casa Grande , Customer Experience Representative Opportunities - Phoenix - Maricopa, Other , Maricopa, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Work from home Here are the details
Description: Are you looking for something to do from home Want to be your own boss Nation's Premiere Health Programs Company
Company: Healthcare Benefits
Location: Avondale
Posted on: 10/19/2019

Patient Care Assistant PRN Night MedSurg Trauma Ortho West
Description: Abrazo West Campus located at 136th Avenue and McDowell Road in Goodyear is a 188-bed acute care hospital serving the healthcare needs of the residents of the southwest Valley since September 2003. (more...)
Company: Tenet
Location: Goodyear
Posted on: 10/19/2019

Patient Care Assistant Full Time Night MedSurg Neuro West
Description: Abrazo West Campus located at 136th Avenue and McDowell Road in Goodyear is a 188-bed acute care hospital serving the healthcare needs of the residents of the southwest Valley since September 2003. (more...)
Company: Tenet
Location: Goodyear
Posted on: 10/19/2019


Bid On Local Painting Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Avondale
Posted on: 10/19/2019

Bilingual Customer Care - Hurricane Relief
Description: We have immediate openings for bilingual Customer Service Representatives to assist the thousands of Americans affected by the devastation of recent hurricanes and in need of emergency assistance, housing (more...)
Company: Mommy Jobs Online
Location: Avondale
Posted on: 10/19/2019

At Home Positions Available
Description: Part time and full time positions available nationwide. Please apply online at freedomathometeam.com/st Looking to
Company: TQS
Location: Gilbert
Posted on: 10/19/2019

Get New Painting Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Gilbert
Posted on: 10/19/2019

Bid On Local Roofing Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Gilbert
Posted on: 10/19/2019

Do you want to work from home?
Description: Are you looking to work from home and spend more time with your family and be there when they need you the most I personally started my search for an opportunity to work from home back in January 2008. (more...)
Company: Professional Home Career Advantage
Location: Gilbert
Posted on: 10/19/2019

Bid On Local Remodeling Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Avondale
Posted on: 10/19/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Casa Grande RSS job feeds