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Front Desk Clerk

Company: SUN LIFE FAMILY HEALTH CENTER INC
Location: Casa Grande
Posted on: May 3, 2021

Job Description:

Job DetailsJob LocationCENTER FOR CHILDREN - CG - CASA GRANDE, AZPosition TypeFull-timeJob Shift8:00am-5:00pm Monday-FridayESSENTIAL FUNTIONSSTATEMENT OF PURPOSE: To provide services to patients and assist providers by greeting and checking-in patients, ensuring patient information is correct, collecting appropriate co-payments and fees, scheduling appointments for patients, routing calls, and or messages to the appropriate Medical staff member.ESSENTIAL FUNCTIONS:Verify cash in cash box at the beginning of shift and reconciles cash count at the end of the dayPrepare and submit drawer count, reconciliation form, all balancing reports, and post settle to the Accounting DepartmentGreet and check in patients in a courteous, friendly and professional mannerVerify patient information (insurance, address, telephone number), complete Advance Directive, Medicare questionnaires, Financial policy, and make necessary changes in the practice management system. Review dorms for completeness and accuracy of informationVerify patient identity by requesting government issued photo I.D. or two forms of non-photo identification of patient or responsible party (parent, step-parent, or guardian) and scan in to the practice management systemAnswer questions regarding patient account status. Refer patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patientDetermine correct amount of co-payment and collects it before services are rendered. Collect fees per current policy and based on payor agreement by contract, fee-for-service, and private insurance, or self-pay. Inform new patients of SLFHC's current payment policyCollect payments made to outstanding accountsRefer patient to Outreach department if eligibility for sliding fee is identified or if a change in payor source is identifiedAnswer questions regarding patient accounts, services provided by the clinic, and all other pertinent questionsProvide patients with information regarding cost of proceduresCheck patient out, and, if necessary, schedule follow-up appointmentAnswer incoming telephone calls and messages in a timely and professional manner, and routes them to the appropriate medical staff/providerCreates charts and packets for new patients as needed or requestedComplete medical records releases, MR number assignment, and registration filing on a daily basisAssure compliance with all HIPAA requirements. Maintain patient confidence and protect clinic operations by keeping information confidential, and following release of information protocolDuring staff shortages and/or busy times, provide coverage for Outreach and Enrollment staff and outlying sites as needed to ensure quality and expedient customer serviceADDITIONAL RESPONSIBILITIES:Participate in in-service/education regarding Quality ImprovementPerform all other related duties as assigned or requestedAccountability- Role Model, mission, vision and shared valuesCustomer Focus:Has a clear understanding of internal customers needs, preferences, timelines and decision-making criteriaRecognizes that building long-term customer satisfaction is the key to employee engagementTeamwork - If someone needs help, help themInitiative - Be innovative, apply fresh ideas and continuously improve how you do your workConfidentiality - Maintains strict confidentiality and respect the privacy of othersEthical - Demonstrate consideration and appreciation for co-workers and customerRespect - Demonstrate - consideration and appreciation for co-workers and customerREQUIREMENTSKNOWLEDGE, SKILLS, AND ABILITIES:Cash handlingKnowledge of basic bookkeeping principlesAbility to work under stressful situationsComputer literateEDUCATION AND EXPERIENCE:High school diploma or equivalencyOne year as a cashier/receptionist in a medical facility or public contact positionBilingual preferred and may be required based on patient needsBASIC REQUIREMENTS:Education [x] High School Diploma or GED preferred[ ] Technical Certification: License/Certification[ ] License: or[ ] years experience in [ ] addition to cert/degree; [ ] in lieu of cert/degreeSpecific Degree[ ] Degree: Skills: [x] Bilingual (English-Spanish) Preferred[x] Computer literate[ ] Typing[x] Filing procedures[x] Money handling[x] Calculator, office machines, etc.Physical demands [ ] Balancing [x] Carrying [ ] Climbing[ ] Crawling [ ] Crouching [ ] Feeling[x] Fingering [x] Grasping [ ] Kneeling[x] Lifting 20 lbs. [ ] Pulling [x] Hearing (communicate)[x] Talking (communicate) [x] Sitting [x] Standing (mobility)[x] Walking (mobility) [x] Vision: far [x] Vision: near[x] Vision: color [x] Vision: depth [x] Vision: (w/assistance)Exposures [x] Airborne particles [ ] Muscular strain[ ] Chemicals [ ] Caustics[x] Electrical current [ ] Fumes[x] Noise [x] Odors[ ] Sharps [ ] Body fluidsThe above statement reflects the general duties considered necessary to perform the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the job.Sun Life Family Health Center is an Equal Opportunity Employer

Keywords: SUN LIFE FAMILY HEALTH CENTER INC, Casa Grande , Front Desk Clerk, Other , Casa Grande, Arizona

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