**General Description and Essential Functions**
The Teller Supervisor is responsible for the daily teller
operations for the branch. Including the coaching and sales
development of the branch teller team. Administers business
development goals and objectives, staffing models, schedules and
performance standards. Oversees and observes tellers performing
transactions and assists with more complex situations. Promotes
quality service, through effective use of the customer
constitution. Actively looks for additional opportunities to refer
and cross-sell bank services.
Assist customers with deposits, withdrawals, payments and coin
and cash orders in a friendly courteous manner.
Identify fraudulent activity to help prevent potential losses to
Great Western Bank.
Make decisions on operational procedures and other factors
relating to branch operations.
Schedule tellers' work schedule to maintain adequate coverage
and maximum productivity.
Lead referral activities for the branch. Participate in
activities focused on increasing deposits, fee income, loans and
customer service levels. Counsel staff to ensure goal
Keep controllable expenses (Overtime, Employee Relations,
Travel, Bus. Development, Losses) within budget.
Responsible for the hiring, training, evaluating and rewarding
assigned staff. Ensure adherence to ongoing training
Respond to and resolve customer service requests according to
Great Western policies in a prompt, efficient and courteous
Coach teller staff toward meeting goals on a weekly basis.
Perform other job-related duties or special projects as
High School Diploma required.
Minimum of three years teller experience.
Previous supervisory experience preferred.
Basic math skills and strong customer service skills.
Effective selling and cross-selling skills.
Proficient computer skills.
Excellent verbal, written and interpersonal skills.
Balance teller drawer daily according to teller performance
Ability to stand for long periods of time and lift 20 to 50
Participate in community organizations and activities.
Develop Direct Reports
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR