Network Operations Specialist

Company: Carvana
Location: Tempe
Posted on: February 18, 2026

Job Description:

Job Description Job Description Position Overview: This intermediate level position provides network operations support including on road escalation incidents for Carvana-employed auto haulers delivering cars to customers nationwide. This position is not eligible for visa sponsorship. What you'll be doing: ? Assist in resolving real-time on road incidents moving across the Logistics Network by providing real-time incident management and support to all drivers. ? Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates. ? Provide real-time support to Logistics field teams while maintaining route integrity and service levels. ? Minimize postponed deliveries through root cause analysis and continuous monitoring of exceptions. ? Use multiple internal systems to gather data and troubleshoot issues that may arise during transit. ? Locate and select vendors to drive excellent service while mitigating risks and downtime. ? Maximize outbound capacity to increase on-time delivery and reduce transit times. ? Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions. ? Leverage strong analytical and Google Sheet skills to help organize data. ? Perform administrative duties including accurately documenting real-time incidents while effectively communicating incident status and resolution plan to Logistics Field Leadership. What the job requires: To be able to do your job at Carvana, there are some basic requirements we want to share with you. ? High School Diploma or GED, or equivalent experience. ? 2 years experience in a Customer Service role. ? 2 years of practical experience in Maintenance or Logistics. ? Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS ? Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner. ? Ability to multitask and prioritize effectively. ? Ability to maintain professionalism in a fast-paced environment. ? Ability to work variable schedule(s) as necessary. ? Ability to commute and work out of the Tempe headquarters. ? Ability to work in an office environment, with extensive use of computers. ? Ability to sit for up to eight hours per day. ? Ability to communicate clearly and concisely, both written and oral. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Keywords: Carvana, Casa Grande , Network Operations Specialist, Logistics, Transportation & Drivers , Tempe, Arizona