Enterprise Infrastructure Dir

Company: PNC Financial Services Group
Location: Phoenix
Posted on: January 9, 2026

Job Description:

Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position]. Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As the Director for Technology Risk Resiliency within PNC's Technology Risk organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX or Phoenix, AZ. Responsibilities require time in the office or in the field on a regular basis. Responsibilities for this role include: •\tOwnership of the Technology Resiliency and IT Availability Programs •\tLead the resiliency and recovery planning for all technology and third parties with a technology integration •\tInfluence architectural design patterns and data center resiliency related decisions •\tLead the resiliency and recovery planning for the business of Technology which includes human capital, third parties and technology •\tLead the technology resiliency investments and oversee the execution of those investments (continuation of Operational Resiliency) •\tDeveloping and maturing resiliency competencies within PNC Preferred Competencies/Skills include: •\tStrong technical acumen with the ability to translate that knowledge in business terms •\tKnowledge of resiliency requirements/best practices •\tDisciplined, organized and able to drive execution of a large program/strategic initiative •\tTrusted advisor with the ability to operate, influence, and communicate credibly at the executive level •\tUnderstand technology design patterns to achieve resiliency •\tExperience working with regulatory expectations and guidelines related to resilience requirements •\tKnowledge of cloud technologies enable resilience. •\tResiliency and related competencies, including system availability and data integrity •\tExperience participating in an enterprise resilience program •\tExperience with third-party technology resilience •\tExperience validating resiliency strategies Job Description Directs the strategies, initiatives, policies and programs for global infrastructure development, processes and teams support and management. Drives infrastructure planning, development strategies and initiatives; determines current and future enterprise infrastructure needs. Communicates with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support. Leads the development and adoption of best practices for technology architecture and management. Directs, motivates, develops and oversees the performance of the management team and key staff. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration Competencies Hardware Infrastructure, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management (ITSM), IT Standards, Procedures & Policies, IT Systems Management, System and Technology Integration Work Experience Roles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8 years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $125,000.00 – $264,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 01/07/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Keywords: PNC Financial Services Group, Casa Grande , Enterprise Infrastructure Dir, IT / Software / Systems , Phoenix, Arizona