Manager - Digital Product Ops
Company: American Express
Location: Phoenix
Posted on: January 9, 2026
|
|
|
Job Description:
At American Express, our culture is built on a 175-year history
of innovation, shared values and Leadership Behaviors, and an
unwavering commitment to back our customers, communities, and
colleagues. As part of Team Amex, youll experience this powerful
backing with comprehensive support for your holistic well-being and
many opportunities to learn new skills, develop as a leader, and
grow your career. Here, your voice and ideas matter, your work
makes an impact, and together, you will help us define the future
of American Express. How will you make an impact in this role? The
Loyalty & Benefits Governance and Reporting team, part of Digital
Product Operations, is at the heart of American Express’ customer
experience—delivering high-impact capabilities that enable
cardmembers to earn and redeem rewards, enjoy travel perks, and
access partner benefits across channels and geographies. We are in
the midst of a major transformation—modernizing our legacy systems
to a scalable, resilient, and configurable platform that powers the
next generation of loyalty experiences. This year marks a critical
phase in that journey, and we are looking for a bold, strategic,
and pragmatic leader to take charge. This role will lead governance
efforts over the broader scope of the Governance and Reporting
program, including support of the US and International
Modernization programs, GLB reporting, and strengthening processes,
tools and functions. Key Responsibilities: • Support the Global
Loyalty and Benefits Governance & Reporting functions. • Partner
with GLB teams to identify opportunities for reporting, templates,
and operational efficiency opportunities. • Present to and
represent GLB Governance priorities and initiatives in meetings and
forums. • Identify efficiency opportunities and build capabilities
utilizing AI and automation to streamline and strengthen our
approach and program. • Create, maintain and refine operations and
process documentation to ensure consistency and efficiency across
the organization. Minimum Qualifications : • 7 years of program
management experience, or 5 years of focus on technology
transformations with experience reporting directly to senior
leaders • Demonstrated ability to drive clarity in ambiguity,
balance competing priorities, and influence cross-functional teams
and senior stakeholders. • Strategic thinker with sharp execution
focus—able to align long-term vision with near-term delivery. •
Excellent facilitation, communication, and negotiation skills. •
Ability to craft executive level materials (e.g., communications
and presentations). • Strong O365 skillset (e.g., PowerPoint, Word,
Excel) • Deep appreciation for controls, compliance, and risk
frameworks in a highly regulated environment. • Bachelor’s degree
or equivalent experience; advanced degree a plus. Salary Range:
$103,750.00 to $174,750.00 annually bonus benefits The above
represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we’ll consider your location,
experience, and other job-related factors. We back you with
benefits that support your holistic well-being so you can be and
deliver your best. This means caring for you and your loved ones
physical, financial, and mental health, as well as providing the
flexibility you need to thrive personally and professionally: •
Competitive base salaries • Bonus incentives • 6% Company Match on
retirement savings plan • Free financial coaching and financial
well-being support • Comprehensive medical, dental, vision, life
insurance, and disability benefits • Flexible working model with
hybrid, onsite or virtual arrangements depending on role and
business need • 20 weeks paid parental leave for all parents,
regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with
nurses and doctors (depending on location) • Free and confidential
counseling support through our Healthy Minds program • Career
development and training opportunities
Keywords: American Express, Casa Grande , Manager - Digital Product Ops, IT / Software / Systems , Phoenix, Arizona
