Senior Manager - Digital Product Management
Company: American Express
Location: Phoenix
Posted on: January 9, 2026
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Job Description:
At American Express, our culture is built on a 175-year history
of innovation, shared values and Leadership Behaviors, and an
unwavering commitment to back our customers, communities, and
colleagues. As part of Team Amex, youll experience this powerful
backing with comprehensive support for your holistic well-being and
many opportunities to learn new skills, develop as a leader, and
grow your career. Here, your voice and ideas matter, your work
makes an impact, and together, you will help us define the future
of American Express. How will you make an impact in this role? •
Drives the defined enterprise cloud product vision, strategy,
roadmap, goals; develop requirements and evangelize to stakeholders
and peers to gain alignment and engagement. • Establishes the
strategic approach for the management and monitoring of a product
based on broad functional goals. Responsible for prioritization of
features and capabilities. • Reviews the identified technical
problems and solutions delivered by the team. Accountable for
accurate and timely identification of risks, issues and changes
required for their products. • Contributes to department strategy
and goals. Leads in conducting research and analysis, understands
the competitive landscape and the industry environment. Develops
operational strategies as they relate to research and analysis.
Develops highly complex recommendations for product enhancements
for their respective products. • Owning key stakeholder
relationships across journey experience, compliance, engineering,
program management and leadership team. • Create product related
awareness and marketing materials and evangelize the product and
product strategy. • Collaborate with Engineering, Operations, and
product team members on a day-to-day basis to define and implement
roadmaps for enterprise cloud. • Collaborate with partner teams
(Information Security for example) to understand the requirements
and integrate into the roadmaps/sprints/releases. • Establish
feedback loop with customers to incorporate product enhancements to
increase cloud platform services adoption. • Be a promoter of the
Cloud platform services to the American Express community and put
continuous measures to increase Customer Net Promoter Score.
Minimum Qualifications: • 10 years of experience in Product
Management driving cloud infrastructure services product delivery.
• BS in Computer Science or equivalent experience, MBA a plus. •
Experience building enterprise scale technical product requirements
and delivery of private/public cloud services. • Technical
experience and good understanding in Kubernetes, Serverless,
Databases, compute, network, storage, security, and observability
tools. • Understanding of application development ecosystem across
several languages (Go, Python, etc.) and ability to drive the
developer requirements across cloud product services. •
Understanding of Continuous Integration and Continuous Delivery
tools integration with cloud services. • Distill a complex set of
requirements into defined deliverables. • Explain complex concepts
in a way that enables the team to understand what they are doing
and why. • Ability to think strategically and execute tactically. •
Strong communicator with results-driven attitude. • Experience with
agile methodology to drive software development and delivery. •
Competent in using data-driven processes/tools for decision making.
• At the core of Software Engineering, every member of our team
should be able to demonstrate the following technical, functional,
leadership and business skills youll use every day, including:
Agile Practices, Business Analysis, Analytical Thinking and Cloud
Infrastructure Product Knowledge. Salary Range: $90,000.00 to
$165,000.00 annually bonus benefits The above represents the
expected salary range for this job requisition. Ultimately, in
determining your pay, we’ll consider your location, experience, and
other job-related factors. We back you with benefits that support
your holistic well-being so you can be and deliver your best. This
means caring for you and your loved ones physical, financial, and
mental health, as well as providing the flexibility you need to
thrive personally and professionally: • Competitive base salaries •
Bonus incentives • 6% Company Match on retirement savings plan •
Free financial coaching and financial well-being support •
Comprehensive medical, dental, vision, life insurance, and
disability benefits • Flexible working model with hybrid, onsite or
virtual arrangements depending on role and business need • 20 weeks
paid parental leave for all parents, regardless of gender, offered
for pregnancy, adoption or surrogacy • Free access to global
on-site wellness centers staffed with nurses and doctors (depending
on location) • Free and confidential counseling support through our
Healthy Minds program • Career development and training
opportunities
Keywords: American Express, Casa Grande , Senior Manager - Digital Product Management, IT / Software / Systems , Phoenix, Arizona
