Student Worker - Customer Support Specialist (NFWS)
Company: Grand Canyon Education
Location: Phoenix
Posted on: April 3, 2026
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Job Description:
Grand Canyon Education (GCE) is seeking a Customer Support
Specialist to support the mission of Grand Canyon University
through GCE's IT department. Position Summary/Purpose: The purpose
of the Customer Support Specialist is to provide exemplary customer
service and resolve inquiries or roadblocks students encounter at
Grand Canyon University. Primary
Responsibilities/Accountabilities/Essential Functions: Provide
stellar customer service over the phone. Deliver excellent live
chat support for all students. Utilize critical thinking to
troubleshoot and resolve computer issues students may be having
while using GCU systems. Become familiar with LMS, Student Portal,
GCU Media, and eBooks. Equipment Used and Responsibility: GCE
Workstation MS Office Qualifications: Must be customer service
focused. Must have a positive attitude and a willingness to learn
new concepts. Must have basic knowledge of Microsoft Office
programs such as: Word, PowerPoint, and Excel. Must have basic
knowledge of PC or Mac computer navigation. Must have the ability
to think critically. Ability to type 30 wpm while interacting with
callers and system-based tools. Must be willing to work some nights
and/or weekends. May be required to take a job assessment test.
Commitment to this role for at least one semester is strongly
preferred. Office Hours of Operation: Monday - Friday: 8:00 am -
10:00 pm Saturday & Sunday: 8:00 am - 10:00 pm
Experience/Education: Grand Canyon Education is committed to a
student first policy. Therefore, all applicants must meet the
following eligibility requirements to be considered for student
employment: Enrolled at GCU as a full-time student in a Bachelor’s
program or Master’s program. Retain a 2.0 GPA as a Bachelor level
student or a 3.0 GPA as a Master level student. Maintain good
financial and academic (SAP) standing with the University. You may
be subject to termination if you fall below the minimum
requirements. Pay Rate: Minimum Wage Anticipated End Date: June 30,
2026
Keywords: Grand Canyon Education, Casa Grande , Student Worker - Customer Support Specialist (NFWS), Customer Service & Call Center , Phoenix, Arizona
