Bilingual Customer Service Representative

Company: GEICO
Location: Sahuarita
Posted on: February 22, 2026

Job Description:

GEICO, a leader in auto insurance renowned for its innovative approach and dedication to customer satisfaction, is looking for a Bilingual Customer Service Representative to join our dynamic team. This role is crucial for assisting our diverse clientele, providing service not only in English but also in another language, enhancing communication and support for non-English-speaking customers. The ideal candidate will respond to customer queries, manage accounts, process claims efficiently, and foster a positive relationship with clients through high-quality service. This position requires excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional customer experiences. Answer and manage incoming calls and customer service inquiries. Identify customer needs, clarify information, and provide solutions or alternatives. Manage customer accounts, update information, and process insurance claims with precision. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies to ensure compliance and customer satisfaction. Collaborate with team members to achieve better results and enhance customer service. Fluency in English and one other language (Spanish, Chinese, French, etc.) Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Proficient in Microsoft Office and relevant database software. Ability to multitask, prioritize, and manage time effectively. Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certifications in Customer Service Management or related fields are desirable but not mandatory.

Keywords: GEICO, Casa Grande , Bilingual Customer Service Representative, Customer Service & Call Center , Sahuarita, Arizona